1、普通帐号（子帐号）忘记密码后，需要联系您自己公司的邮箱管理员进行密码修改（查看管理员更改子用户密码教程），
管理员有设置子帐号密码的权限。因为数据通信的保密性，138官方没有权限设置子邮箱的帐号密码。

After forgetting the password for a regular account (sub account), you need to contact your company's email administrator to change the password (see the administrator's tutorial on changing sub user passwords),Administrators have the authority to set sub account passwords. Due to the confidentiality of data communication, the 138 official does not have the authority to set account passwords for sub email addresses.

如果员工账号有绑定手机号码，可以自己通过手机号码重设置密码。流程如下：
If an employee's account is linked to a mobile phone number, they can reset their password using their phone number. The process is as follows:

2、进入138企业邮箱官方http://138.gz.cn ,邮箱登录，忘记密码

Enter the official email of 138 Enterprise http://138.gz.cn , email login, forgot password

3、输入自己的帐号名称（@前后内容都要输入），输入系统随机码，下一步，
选择短信找回，输入短信验证码，填写新的密码，完成。

Enter your account name (both before and after @), enter the system random code, next step,

Select SMS retrieval, enter the SMS verification code, fill in the new password, and complete.